General Terms and Conditions
for museum tours offered by:
General Terms and Conditions for museum tours offered by:
Art with me! e.U.
Julia Abramova, Owner
Kleistgasse 28/27
1030 Vienna, Austria
P +4368110630689
E
Company registration number: FN 466888a
These Terms and Conditions apply to the relationship between Art with me! (also referred to as the guide ) and the client.
1. Exclusion of liability for art tours
Participation in all tours is at the client’s own risk. Art with me! accepts no liability for any personal injury, loss, or damage arising during the tour.
2. Communication
By placing an order the client agrees to receive messages regarding the order from Art with me! via SMS, WhatsApp, Telegram or e-mail.
3. Our contract with you
The contract between the client and Art with me! becomes effective once the client receives written confirmation (via email, SMS, or WhatsApp) of their booking.
4. Alterations
Any changes to the details specified in the order confirmation (e.g., number of guests, starting point of the tour, length of the tour, etc.) must be submitted in writing at least 24 hours prior to the scheduled tour. All requested changes are subject to availability and must be confirmed by Art with me! in writing. If the requested changes cannot be accommodated due to availability issues, the original booking will remain in effect, and the tour will proceed as scheduled. A lack of availability does not entitle the client to cancel or demand a refund.
5. Duration
The duration of each tour is as specified in the description, with a tolerance of ±15 minutes. The tour will start on time, and any delay caused by the client may result in a shortened tour duration.
6. Content
Every tour is aimed to disclose a certain topic on hand of museums objects specified in the description. However Art with me! takes no responsibility if any of the advertised art works are temporary absent from the exposition and reserves the right to offer a suitable replacement, subject to availability, in terms of theme, collection, or style
7. Number of participants
The number of participants must not exceed the specified limit unless prior approval is obtained. If the number is exceeded without prior approval, the tour may be canceled or an additional charge may apply.
8. Children and teens
All participants must be at least 13 years old for a standard tour. Exceptions can be made on special request, provided children under 13 are accompanied by an adult. Children’s tours are available for participants over the age of 6.
9. Museums house rules
All participants are required to adhere to the house rules of the respective museum during the tour. Art with me! is not responsible for any penalties or restrictions imposed by the museum on participants
10. Cancellation
Cancellations must be made in writing. No cancellation fee will be charged in the event of force majeure (e.g., strike, accident, natural disaster).
10.1 Cancelations of standard tours
Cancellation fee must be made at least 24 hours before the tour for a full refund. If the tour is canceled less than 24 hours before the event, a 100% cancellation fee will apply.
10.2 Custom Tour Cancellations
Cancellation fee of 100% is charged if cancelled 2 days or less before the event
Cancellation fee of 50% is charged if cancelled 7 days or less before the event
Cancellation fee of 20% is charged if cancelled 14 days or less before the event
Cancellation fee of 0% is charged if cancelled 21 days or less before the event
10.3 No refund cancellations
By using the promocode NO-REFUND, you agree that in the event of cancellation, a 100% cancellation fee will be charged.
11. Refund Policy
Refunds will only be issued in cases where Art with me! is unable to provide the service as agreed (e.g., the guide is unavailable due to illness or other emergency). In such cases, the client will receive a full refund of the tour price. Refunds are not available for cancellations made by the client unless specified under the ‘Cancellation’ section of these Terms.
12. Waiting period
The guide will wait for up to 15 minutes from the fixed start time. If the client is late by more than 15 minutes without prior notice, the tour will be considered canceled with no refund. In the case of a delay by the guide, the client will wait up to 15 minutes before starting the tour. The duration of the tour will be adhered. Further compensation cannot be claimed
13. Payment
Cash:
By choosing the “payment on arrival” option the client agrees to pay the full amount in cash. Payment must be made before the start of the tour. The client can receive a confirmation of the payment on request.
Bank drafts:
Payment must be made within 2 weeks on receipt of the invoice and free of charge for the payee.
International payment systems:
Payment data protection and payment security are ensured by the chosen payment system (such as Paypal, Revolut, Stripe, etc.). Artwithme acts solely as the recipient of the payment, Artwithme does not receive the customer’s payment data and is not responsible for their security.
14. Recordings
Audio and video recordings during the tours are strictly prohibited unless otherwise agreed by Art with me! in advance in written form.
15. Copyright
All tours including the content, their descriptions and illustrating materials are subject to copyright and other laws pertaining to the protection of intellectual property. They may not be used in any form or by any means, electronic, mechanical or otherwise without prior consent of the author.
16. Logo
Third-party use of the logo of Art with me! is subject to our explicit permission and to an agreement in writing.
17. Jurisdiction
The place of jurisdiction is Vienna, Austria. In case of disputes, both parties agree to attempt resolution through mediation before pursuing legal action.
Terms governing the use of our Website services
1. Website contents
Art with me! would like to stress that the use of this website artwithme.at is at your own risk. Art with me! will ensure the correctness of the contents of this website to the best of their knowledge and belief. However, Art with me! does not assume liability for the relevance, accuracy, completeness or quality of the information provided. Art with me! shall not be liable for any materialistic or non-materialistic damage caused in whole or Art with me! part by using or not using the information provided on the Website, or by using incorrect or incomplete information, unless willful or grossly negligent fault on the part of Art with me! can be demonstrated.
2. References and links
Art with me! accepts no liability for third party websites directly or indirectly referred to on this Website (links).
3. Data protection
This Website offers the opportunity to enter personal or business data (e-mail addresses, names, addresses). The user provides such data expressly voluntarily.
The data provided by the user will be processed confidentially and in compliance with the Data Protection Act in its relevant form, unless there is a legal necessity to defend any rights or property of Art with me! or to protect the interests of other users. → “Privacy Policy” (Datenschutzerklärung)
4. Changed terms
In the event that one or several of the provisions of these Terms are invalid wholly or in part, this shall not affect the contents and validity of the remaining provisions of the document.
Vienna, in March 2025